Next Century Cities Advocates for Consumer Protections in ACP Wind-Down Process

On March 20, 2024, Next Century Cities (NCC) met with the Federal Communications Commission's Consumer and Governmental Affairs Bureau (CGB) staff regarding the Affordable Connectivity Program wind-down. NCC said the CGB must work closely with the Wireline Competition Bureau to craft wind-down guidance that ensures customers are protected. NCC also urged the Federal Communications Commission to require providers to disclose how a consumers bill will increase. "The Commission should require providers to disclose, in plain language, how a consumer’s bill will increase when sending out required wind down notices to ACP recipients. This includes which fees will be added and how prices, fees, and taxes will increase."