Communications-related Headlines for 9/12/01
CRISIS & COMMUNICATIONS
Panicked Phone Traffic Jams Lines in Northeast (WSJ)
Web Offers Both News and Comfort (NYT)
On Local Radio, the Day the Music Died (WP)
CRISIS & COMMUNICATIONS
WEB OFFERS BOTH NEWS AND COMFORT
Issue: Internet
In the wake of yesterday's terrorist attacks, people around the world went
online, looking for news, and connection to each other. "The need to connect
is intense," said Donna Hoffman, a professor who studies the Web and Web
commerce at Vanderbilt University. "While the network TV stations blather,
the Internet carries the news and connects the masses in a true interactive
sob." Both Yahoo and America Online said that use of their instant message
systems was above average. And several people quickly set up e-mail
discussion lists, such as "Sept11info" [created by Benton's Andy Carvin] and
"WTCattack." "This unfathomable tragedy reminds me of the original reason
the Internet was invented in 1969 - to serve as a decentralized network that
couldn't be brought down by a military attack," said Rogers Cadenhead, who
said he set up the WTCattack list because most of the Web sites reporting
news had ground to a halt. "Amateur news reporters on weblogs are
functioning as their own decentralized media today, and it's one of the only
heartening things about this stomach-turning day."
[SOURCE: New York Times, AUTHOR: Amy Harmon]
(http://www.nytimes.com/2001/09/12/national/12ONLI.html)
(requires registration)
PANICKED PHONE TRAFFIC JAMS LINES IN NORTHEAST
Issue: Telephony
The terrorist attacks on New York and Washington strained the nation's
telecommunications systems, knocking out telephone and wireless service
across the Northeast for hours and making it almost impossible for millions
of Americans to check in with loved ones in the two cities. AT&T reported
that its long-distance network carried an average of four million calls
every five minutes after the attacks, double the normal call volume. The
nation's cellular networks were the hardest hit, with wireless users in
cities throughout the country reporting an inability to make or receive
calls. Verizon, New York, said it was making calls from its 4,000 Manhattan
payphones free for the duration of the emergency.
[SOURCE: Wall Street Journal, AUTHOR: Yochi J. Dreazen]
(http://interactive.wsj.com/articles/SB1000258811417160965.htm)
(requires subscription)
ON LOCAL RADIO, THE DAY THE MUSIC DIED
Issue: Radio
For one very emotional day, Washington's radio stations reverted to their
public-service roots, becoming a cross between the Emergency Broadcast
System and a crisis counseling network. Following yesterday's terrorist
attacks in Washington and New York, most music stations substituted news for
songs. In an extraordinary move, almost all of Washington's music stations
dropped their regular song rotations and cut back or rearranged commercial
blocks. Washington DC's WPGC program director Jay Stevens said the station
decided to abandon music and go news-and-talk when "we all saw the second
plane hit the building on TV. We said, 'This is big. This is bad. It's time
to shut down the music.' "
[SOURCE: Washington Post, AUTHOR: Lisa de Moraes]
(http://www.washingtonpost.com/wp-dyn/articles/A13912-2001Sep11.html)
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