Universal Service Administrative Company

The purpose of this toolkit is to provide consumer advocates with resources to help educate consumers about the Lifeline program and how to apply. To encourage and assist consumer outreach, USAC has created resources in this toolkit that organizations can use instead of creating outreach from scratch. Consumer advocacy groups, social service agencies, and other organizations that support low-income consumers are welcome to print and distribute any or all of the toolkit’s resources in their communities.

The total projected collected interstate and international end-user revenue base to be used in determining the contribution factor for the Universal Service support mechanisms for 2Q2022 is $8,751,403,396.

Program highlights for 2021 include:

Service providers who plan to participate in the Affordable Connectivity Program (ACP) could submit

Information regarding the households participating in the Emergency Broadband Benefit Program, including types of services received, support amounts claimed, and demographic details such as geographic locations and Tribal status. 48.53% of program participants qualified because they also participate in the Supplemental Nutrition Assistance Program (SNAP), 39.7% Medicaid, 20% National School Lunch or Breakfast Program, 11.5% because they demonstrated a household income below 135% of the Federal Poverty level.

The key findings of this report reflect the need to establish a clearer connection between Federal Communications Commission policy and how Universal Service Administrative Company operationalizes this policy through an FCC-directed Lifeline program strategic plan. Currently no such document exists. This prescriptive document will significantly contribute to the resolution of many of the findings. Broadly, findings, observations, and recommendations span two main categories: