Affordability/Cost/Price

The “digital divide” in the accessibility of telecommunications services remains far too wide — and that current needs give urgency to closing it. A lack of sufficient Internet access is very likely keeping 12 million students from doing distance learning while their schools are closed.And the more that low-income communities are dependent on temporary grace from telecom providers, the more they have to lose when this is all over. New ideas are clearly required.

Confronting the unprecedented challenge of lengthy school closures because of coronavirus, the nation’s roughly 13,000 public school districts are scrambling to cope. Almost no district was truly ready to plunge into remote learning full time and with no end in sight. There is no one-size-fits-all remedy and no must-have suite of digital learning tools. Leaders have largely had to find their own way, spurring a hodgepodge of local innovations.

As the world raced to contain COVID-19, it effectively launched a necessary but costly experiment: Move all possible economic activity online to flatten the pandemic’s curve and save lives. But digitally recreating the economy-as-usual has its limits and the “Great Lockdown” comes with devastating economic costs. The digital experience needs fixing. Even as companies slowly return to business as usual, we’ll continue to see record numbers of people working remotely for the foreseeable future.

To connect students on the wrong side of the digital divide, school districts in a number of cities, including Portland (OR) and San Francisco (CA) are working with Comcast to sponsor the cost of the company’s Internet Essentials program for low-income families in need of home broadband connections during the crisis. They plan to pay the monthly cost of Comcast’s Internet Essentials plan for eligible households. The school systems will distribute promotional codes to families who can then contact the company to sign up for broadband access at no cost.

Sens Amy Klobuchar (D-MN) and Kevin Cramer (R-ND) and Reps Peter Welch (D-VT) and Roger Marshall (R-KS) wrote a letter to President Donald Trump urging the Administration to support dedicated funding for small broadband providers to keep students and low-income families in their communities connected to the internet during the coronavirus (COVID-19) pandemic. Many small broadband providers have committed to sustaining critical broadband services and upgrades for students and low-income families who cannot afford payment during this public health crisis.

Here are five ideas about what the Federal Communications Commission can do, right now, to keep us as a country moving forward:

So far, 723 telecommunications companies large and small have signed the Federal Communications Commission's "Keep Americans Connected" pledge. But according to a growing movement, many of those same companies — and especially the largest ones — need to "remove fine print from the internet pledge." A petition which currently has 13,112 signatures is asking FCC C

The COVID-19 pandemic has created a sudden, massive public need for trustworthy digital inclusion services. Millions of Americans need support from digital inclusion programs: to get connected with affordable home internet, find affordable computing devices, and learn basic digital skills. “Digital Navigators” is an adaptation of traditional digital inclusion programming to this new reality, providing one-to-one dedicated support via phone service.  The realization that digital inclusion programs needed to adapt organically emerged in several places over the last month.

Despite promises of help, families in the low-income neighborhoods of Watts, Boyle Heights and South Los Angeles have struggled to get online, with at least 16% of students lacking basic internet access, according to a survey of public school families in those communities released by the nonprofit Partnership for Los Angeles Schools. Many more students likely lack the high-speed internet connection needed for regular online academic work, according to the organization, which manages 18 L.A.

Angelina Panettieri, the legislative manager for information technology and communications with the National League of Cities, is involved with efforts to connect cities with each other so they can share lessons learned during the crisis, and she, too, pointed to digital inclusion as one of the more pressing matters currently facing local leadership. It’s a challenge that faces both the public and private sector as well as city hall itself — how can organizations get devices into people’s hands so they can conduct all their business online?