Emergency Communications

FirstNet is charged with establishing a nationwide public-safety broadband network that is reliable, secure, and interoperable. To inform this work, FirstNet is consulting with a variety of stakeholders. In March 2017, FirstNet awarded a 25-year contract to AT&T to build, operate, and maintain the network. FirstNet's oversight of AT&T's performance is important given the scope of the network and the duration of the contract. This testimony provides information on (1) FirstNet's efforts to establish the network; (2) stakeholder views on network reliability, security, and interoperability challenges FirstNet faces and its efforts to address them; and (3) FirstNet's plans to oversee its network contractor. This statement is based on GAO's June 2017 report.

For this report, GAO reviewed FirstNet documentation, key contract oversight practices identified in federal regulations and other sources, tribal communication practices identified by federal agencies, and assessed FirstNet's efforts and plans against these practices. GAO also interviewed FirstNet officials and a nongeneralizable selection of public safety, tribal, and other stakeholders selected to obtain a variety of viewpoints. In June 2017, GAO recommended that FirstNet fully explore tribal stakeholders' concerns and assess its long-term staffing needs. FirstNet agreed with GAO's recommendations and described actions to address them.

Nearly three weeks after Hurricane Maria tore through the Caribbean, Puerto Rico is still mostly an island deleted from the present and pushed back a century or so—with little clean water, little electric power, and almost no telecommunications. For telecom, the biggest problem is the lack of power, because most of the island’s transmission lines were knocked out.

“We have to reconstruct the power grid as if we were dropping into the middle of the desert and starting from scratch,” says Luis Romero, vice president of the Puerto Rico Telecommunications Alliance. “Then on top of that would go the telecommunications services.” Puerto Rico’s telecom carriers, who are fiercely competitive, have banded together “to provide communication to people in despair,” Romero says. “But basically we’re on our own here.” And no one knows what’ll happen when the diesel that’s keeping all those generators humming runs out.

The Federal Communications Commission has granted an experimental license for Project Loon, led by Google's parent company Alphabet, to help provide emergency cellular service in Puerto Rico.

“More than two weeks after Hurricane Maria struck, millions of Puerto Ricans are still without access to much-needed communications services,” said FCC Chairman Ajit Pai. “That’s why we need to take innovative approaches to help restore connectivity on the island. Project Loon is one such approach. It could help provide the people of Puerto Rico with access to cellular service to connect with loved ones and access life-saving information. I’m glad the FCC was able to grant this experimental license with dispatch and I urge wireless carriers to cooperate with Project Loon to maximize this effort’s chances of success.” Project Loon is a network of balloons that provides connectivity to users on the ground. Now that the experimental license has been approved, it will attempt to initiate service in Puerto Rico. Project Loon obtained consent agreements to use land mobile radio (LMR) radio spectrum in the 900 MHz band from existing carriers operating within Puerto Rico.

Federal Communications Commission Chairman Ajit Pai announced the formation of an FCC Hurricane Recovery Task Force. This internal task force will continue the Commission’s work in support of the restoration of communications services in areas affected by this season’s hurricanes, with an emphasis on addressing the challenges facing Puerto Rico and the US Virgin Islands.

“As we shift from short-term incident management to a longer-term recovery phase, it makes sense to adjust the structure of the FCC’s response. In the weeks and months to come, the Commission will be confronting a wide range of storm-related issues that fall within the jurisdiction of numerous bureaus and offices,” said Chairman Pai. “It is critical that we adopt a coordinated and comprehensive approach to support the rebuilding of communications infrastructure and restoration of communications services. The Hurricane Recovery Task Force will allow us to do just that.” The task force will be chaired by Michael Carowitz, Special Counsel to Chairman Pai, and comprised of representatives from bureaus and offices throughout the agency.

[Commentary] To allow stations in the middle of a retransmission fight when hurricanes or other disasters loom as Lilly Broadcasting and Hearst did is not too smart. In addition to possibly depriving viewers of access to vital information, it gives retransmission foes more ammunition in their fight against this valuable second revenue stream.

The members of a group of over 200 coders, computer scientists, and Silicon Valley entrepreneurs calling themselves the Maria Tech Brigade believe that relief efforts after Hurricane Maria need to be approached from a different perspective. Namely, by developing technologies for people connected to Puerto Rico. The Brigade does eventually want to extend these technologies to people in Puerto Rico. For instance, member Jesús Luzon is working on developing low-cost solar panels for people without power. But initiatives like these are in their beginning stages, and the Brigade's most notable success so far might be its community.

September 2017 will long be remembered for devastating storms. Hurricanes Harvey, Irma, and Maria each caused billions of dollars in damage, claimed the lives of many Americans, and disrupted millions more. They also reminded us how important communications networks can be during emergencies—and that the Federal Communications Commission has a role to play in helping keep people safe.

I recently had the chance to see these factors at play firsthand. I traveled to South Florida with Commissioner Mignon Clyburn to survey the impact of Hurricane Irma. I then flew directly to Indiana, where I resumed my ongoing tour of U.S. communities impacted by the digital divide...Next Generation 911 offers great potential for the future of public safety. But too many jurisdictions are struggling with how to transition from their legacy systems to NG911. There are significant costs involved, not to mention other issues, like the need for enhanced training of 911 call takers and ensuring that NG911 deployment is standards-based. All of us need to think creatively about how to address these issues going forward.

The commissioners of the Federal Communications Commission seemed to act in rapid-fire time this week to approve 5-0 an order aimed at helping hurricane-battered telecom networks in Puerto Rico and the U.S. Virgin Islands. But look closer for tensions beneath the surface.

Chairman Ajit Pai shot down ideas from Democratic Commissioner Jessica Rosenworcel (without calling her out by name) in his statement approving the order: "Because what’s needed to help the people of Puerto Rico and the U.S. Virgin Islands right now is action, not a hearing or a report." Rosenworcel in Sept called for public hearings in and a report on hurricane-battered parts of the U.S. to call attention to telecom woes following the storms. She strongly defended those ideas in her own statement Oct 4, saying it “boggles my mind” that the agency can’t make the same commitments it did following Katrina and Sandy. “Mother Nature’s wrath is sure to visit us again,” warned Rosenworcel, Pai’s colleague since they were sworn in together in 2012.

Responding to the destruction of communications networks wreaked by Hurricane Maria in Puerto Rico and the U.S. Virgin Islands, the Federal Communications Commission took steps to immediately provide up to $76.9 million to help restore service. The FCC unanimously voted to immediately provide carriers with up to seven-months’ worth of support from the FCC’s Universal Service Fund, which helps lower the cost of deploying service in areas that are costly to serve. Any funds advanced under today’s action can be used to repair telecommunications infrastructure and restore service to customers across the islands.

The FCC’s actions are intended to enable carriers to restore essential communications services as quickly as possible. FCC staff will help coordinate network repair activities to ensure that the greatest coverage is available to the most people.

Hurricane Maria has had a catastrophic impact on communications networks in Puerto Rico and the US Virgin Islands. The Federal Communications Commission has been doing a lot to assist with repair and restoration—and that work continues. That’s why I am proposing that the FCC use its Universal Service Fund to help with these efforts. Responding to natural disasters has consumed the bulk of the FCC’s time and attention this season. But there are other important areas under our jurisdiction, and we’ll cover some of them at our upcoming meeting on October 24.