Emergency Communications

The Sept. 11, 2001 attacks, Huricane Katrina and other man-made and natural disasters often reveal flaws in emergency communications systems. Here we attempt to chart the effects of disasters on our telecommunications and media communications systems -- and efforts by policymakers to stregthen these systems.

FCC Announces Working Group Members Of The Communications Security, Reliability, And Interoperability Council And The Date Of The Next CSRIC Meeting

This Public Notice serves as notice that the Federal Communications Commission has appointed members to serve on the working groups of the Communications Security, Reliability, and Interoperability Council (CSRIC or Council). The members of these working groups are listed in Appendix A. This Public Notice also serves as notification that the next CSRIC Meeting will beheld on October 26. The newly-chartered CSRIC held its first meeting on Friday, June 23, at which time FCC Chairman Ajit Pai announced the topics of the working groups.

What a hurricane tells us about local news

[Commentary] In Houston, local journalists were leading the effort to inform people on the ground, explaining how to get rescued, where to go and what to do. What if they hadn’t been there? Melanie Sills, a former editor at the Raleigh News & Observer, argues that extra effort will have to be made to shore up local reporting in the months to come, from national-local partnerships, public-service journalism and elsewhere, and she’s right. For those who want to find charities to support in the days to come, here’s an idea: Alongside shelters and immediate rescue operations, think about finding a way to support local journalism. You never know when you might need it yourself.

[Applebaum writes a biweekly foreign affairs column for The Washington Post]

Will Rural Texas Ever Get Its Phone Service Back After Harvey?

[Commentary] Once the floodwaters recede and the reconstruction begins, when can residents see their phone service — and broadband service — return. For rural residents of Texas still dependent on traditional landlines, the answer to that may be “never.”

Why never? Back in 2011, Texas deregulated its telephone system. Of particular relevance here, Texas made it ridiculously easy for phone companies to get rid of their “carrier of last resort” (COLR) obligations — the obligation for the incumbent telephone network to provide service to everyone its service territory. As a result, phone companies in Texas do not have a state-based legal obligation to repair or replace service once it goes down. So in places where the telephone network has been damaged or destroyed by Harvey, AT&T (the primary legacy phone company in the impacted area) has no state responsibility to restore service.

[Harold Feld is Senior Vice President at Public Knowledge]

Harvey Shows Progress on Emergency Communications Since Katrina

While connectivity was almost completely lost in Rockport (TX) which was hit hardest by the storm, the Federal Communications Commission says just 4 percent of the 7,804 cell sites in Harvey’s path were wiped out, affecting 148,565 people. By contrast, more than 1,000 cell sites were knocked out during Katrina, preventing millions of calls from going through, according to a post-Katrina FCC report. Now, Texas’s 9-1-1 system has been overloaded with calls, but “those calls are going through,” says Adm. Jamie Barnett, former chief of public safety and homeland security at the FCC. “By and large we’re hearing that the cellular networks stood up. That means there’s been some learning.”

‘I would hope that I would never have to prove my love of this country’: Lester Holt on Harvey and President Trump

[Commentary] Three days before Hurricane Harvey hit Texas, President Trump told Americans that most journalists are “bad people” who “don't like our country.” As the media covers the devastation in Houston and the surrounding area, however, even Breitbart News has begrudgingly acknowledged that the president's characterization might not be entirely fair, reporting that “journalists are helping to direct emergency crews to save stranded drivers rather than encouraging enraged mobs to riot against the police.”

In all seriousness, the response to the storm has showcased the best of elected officials, first responders, next-door neighbors and, yes, even reporters. The media's reputation is hardly the most important thing at stake in the midst of a natural disaster. But my job is to write about the press, and it is impossible not to view the work of reporters on the ground — disseminating vital information and relaying the stories of victims and heroes — against the backdrop of Trump's ceaseless campaign to undermine the media's credibility.

Chairman Pai Provides Update On Tropical Storm Harvey

To date, the storm has most severely impacted communications networks near where Harvey made landfall. In Aransas, Calhoun, and Refugio Counties, for instance, most wireless cell sites are currently out of operation. We are also keeping close tabs on the effect that widespread flooding could have on communications networks in Harris County and surrounding areas in the hours and days to come.

Today [Aug 28], I have talked with Federal Communications Commission public safety and enforcement staff, including field agents who have been traveling throughout the storm zone, to thank them for their efforts. I am also speaking with representatives from network operators in the affected areas to get first-hand assessments of the situation and make clear that the FCC stands ready to help however we can. The worst of tragedies brings out the best in people. In Harvey’s wake, first responders and everyday citizens have heroically stepped up to the plate to help their fellow Americans. Broadcasters and other news outlets have also played a critical role in conveying emergency information, and in some cases, even coordinating live, on-air rescues. Everyone who is pitching in deserves our gratitude and support. We’re all in this together.

Cell Networks Suffer Outages in Harvey’s Wake

Wireless networks along the Texas coast suffered outages as a result of Hurricane Harvey, federal regulators said, leaving customers in some counties with limited or no cellphone service. Rockport (TX) near where the hurricane made landfall, was the hardest hit, according to the Federal Communications Commission. About 95% of cell sites there aren’t working, the agency said Aug 27, meaning cellphone users relying on the sites can’t send or receive phone calls or data. Of the 7,804 cell sites across the region, 320 are out of service, or about 4%. At least 148,565 people in the path of the hurricane were without cable or wireline service on Aug 27, the FCC said.

Before Hurricane Harvey, wireless carriers lobbied against upgrades to a national emergency alert system

For years, the Federal Communications Commission has endeavored to upgrade the sort of short text-based messages — often accompanied by a loud alarm — that authorities have used since 2012 to warn Americans about rising floods, abducted children and violent criminals at large. But efforts to bring those alerts into the digital age — requiring, for example, that they include multimedia and foreign-language support — have been met with skepticism or opposition from the likes of AT&T, Sprint, Verizon and T-Mobile, and even some device makers, too. Carriers have argued that some of those changes could prove technically difficult or costly to implement, while congesting their networks — and in recent months, they’ve encouraged the FCC to slow down its work. Tech giants like Apple and Microsoft, meanwhile, also have lobbied the agency against some proposed rules that might put more burden on them for delivering emergency alerts to smartphones. It all amounts to a great deal of well-lawyered bickering in Washington (DC) and it stands in stark contrast to the dire Category 4 megastorm that’s poised to cause immense rainfall, flooding and damage in Texas.

Disaster Information Reporting System Activated for Hurricane Harvey

The Public Safety and Homeland Security Bureau (PSHSB) of the Federal Communications Commission has announced the activation of the Disaster Information Reporting System (DIRS) in response to Hurricane Harvey. DIRS is a voluntary, web-based system that communications providers, including wireless, wireline, broadcast, cable and Voice over Internet Protocol providers, can use to report communications infrastructure status and situational awareness information during times of crisis. Reports are requested beginning 10:00 a.m. on Saturday, August 26, 2017, and every day after that by 10:00 a.m. until DIRS is deactivated

Statement of Chairman Pai on Hurricane Harvey

As the eye of Hurricane Harvey bears down on the Texas coastline, the Federal Communications Commission is taking action to protect the American public and our nation’s communications networks. We are working in close coordination with the Department of Homeland Security and state and local partners to prepare for the impacts of the storm. We have activated our Disaster Information Reporting System, deployed personnel to Texas, and provided emergency response officials and licensees with emergency contact information. These actions will enable us to monitor the extent of communications outages and, working with industry and government partners, support restoration efforts. And, as always, the FCC’s Operations Center will be open on a 24/7 basis. Our thoughts and prayers are with those on the Gulf Coast, and we urge residents of the affected areas to take shelter and other necessary precautions.