Low-income

Before the US can accomplish the important task of connecting all Americans, it is important to understand where broadband already exists in both rural and urban areas. Having accurate data about existing broadband networks will enable billions of federal and state funding and other resources to be dedicated where they are needed most (communities without service). The newly released Federal Communications Commission Broadband Map is just the first iteration and needs to be further refined through the challenge process.

The Federal Communications Commission is seeking comment on next steps to promote and facilitate equal access to broadband internet service for everyone, with the goal of creating a framework for combatting digital discrimination that has caused harm to historically excluded and marginalized communities. Specifically, the Notice of Proposed Rulemaking seeks comment on:

People with low incomes can get free Internet service through Comcast and the Federal Communications Commission's Affordable Connectivity Program (ACP), but signing up is sometimes harder than it should be because of confusion within Comcast's customer service department. The confusion is related to a Comcast rule that makes customers ineligible for Internet Essentials low-income service if they have been a Comcast subscriber in the previous 90 days. That rule and another one related to unpaid bills are not supposed to apply to people who also qualify for the ACP.

Sen Markey and Rep Meng urged Congressional leadership to include $1 billion in the disaster supplemental division of the year-end omnibus for the Federal Communications Commission's Emergency Connectivity Fund (ECF), which supports devices and broadband services for students and educators to connect to the internet at home. This funding would be sufficient for the FCC to fund every valid application it received in the most recent application window.

The Lifeline program and the Affordable Connectivity Program (ACP) serve a vital role in providing low-income Americans with affordable access to essential communication services. Between November 21 and December 8, 2022, the National Lifeline Association (NaLA) surveyed more than 60,000 customers who use the Lifeline and/or ACP program about who they are and how they use the programs. Survey results indicate that low-income consumers use Lifeline and/or ACP service to connect to family and to access other government programs, healthcare, jobs and online education.

With a big push nationwide to get customers enrolled in the Affordable Connectivity Program (ACP), most broadband providers seem to have forgotten about the Federal Communications Commission's Lifeline program that can provide a monthly discount of $9.25 off a telephone or broadband bill for qualifying customers. Customers can qualify for both the ACP discount and Lifeline, meaning an ISP can collect a total subsidy of $39.25 for a qualifying customer. Any ISP that is participating in ACP in order to reach low-income households should consider the Lifeline discount as well.

Although broadband internet access has increased in much of the U.S., nearly 1 in 4 rural Americans still say it is a major problem in their community. Broadband access also remains a challenge for residents of affordable rental housing. These properties may have no internet access or only limited access in community facilities.

One pandemic-era program demonstrated that Chicago can solve big inequities with a spirit of partnership and the right resources. Since launching in June 2020, Chicago Connected, the country’s most comprehensive internet connectivity program for students,  has served nearly one in three CPS students — more than 100,000 students in 60,000 households. In a new report, Kids First Chicago (K1C) found the connectiv

U.S. households pay a lot for broadband internet access service, more than consumers in the European Union pay for similar service. U.S.

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