Low-income

People with low incomes can get free Internet service through Comcast and the Federal Communications Commission's Affordable Connectivity Program (ACP), but signing up is sometimes harder than it should be because of confusion within Comcast's customer service department. The confusion is related to a Comcast rule that makes customers ineligible for Internet Essentials low-income service if they have been a Comcast subscriber in the previous 90 days. That rule and another one related to unpaid bills are not supposed to apply to people who also qualify for the ACP.

Sen Markey and Rep Meng urged Congressional leadership to include $1 billion in the disaster supplemental division of the year-end omnibus for the Federal Communications Commission's Emergency Connectivity Fund (ECF), which supports devices and broadband services for students and educators to connect to the internet at home. This funding would be sufficient for the FCC to fund every valid application it received in the most recent application window.

The Lifeline program and the Affordable Connectivity Program (ACP) serve a vital role in providing low-income Americans with affordable access to essential communication services. Between November 21 and December 8, 2022, the National Lifeline Association (NaLA) surveyed more than 60,000 customers who use the Lifeline and/or ACP program about who they are and how they use the programs. Survey results indicate that low-income consumers use Lifeline and/or ACP service to connect to family and to access other government programs, healthcare, jobs and online education.

With a big push nationwide to get customers enrolled in the Affordable Connectivity Program (ACP), most broadband providers seem to have forgotten about the Federal Communications Commission's Lifeline program that can provide a monthly discount of $9.25 off a telephone or broadband bill for qualifying customers. Customers can qualify for both the ACP discount and Lifeline, meaning an ISP can collect a total subsidy of $39.25 for a qualifying customer. Any ISP that is participating in ACP in order to reach low-income households should consider the Lifeline discount as well.

Although broadband internet access has increased in much of the U.S., nearly 1 in 4 rural Americans still say it is a major problem in their community. Broadband access also remains a challenge for residents of affordable rental housing. These properties may have no internet access or only limited access in community facilities.

One pandemic-era program demonstrated that Chicago can solve big inequities with a spirit of partnership and the right resources. Since launching in June 2020, Chicago Connected, the country’s most comprehensive internet connectivity program for students,  has served nearly one in three CPS students — more than 100,000 students in 60,000 households. In a new report, Kids First Chicago (K1C) found the connectiv

U.S. households pay a lot for broadband internet access service, more than consumers in the European Union pay for similar service. U.S.

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The pandemic spurred policymakers and community leaders around the country to create programs to connect those without home broadband service or computers. These programs have had an impact. New government data show sharp increases in broadband and computer adoption in the 2019-to-2021 time frame. Initiatives such as the Affordable Connectivity Program (ACP) have helped address “subscription vulnerability” for low-income households. With progress evident, it is time to extend and build on the ACP and local affordability programs.

The Affordable Connectivity Program (or ACP) Transparency Data Collection will collect information related to the price, subscription rates, and plan1 characteristics of the internet service offerings of Affordable Connectivity Program participating providers as required by the Infrastructure Investment and Jobs Act. The collection will offer the Federal Communications Commission an opportunity to collect detailed data about the services to which households in the Affordable Connectivity Program chose to apply the affordable connectivity benefit.