Affordable Connectivity Program: The true cost of winding down

In separate conversations with the leaders of two internet service providers, both mentioned that the wind down of the Affordable Connectivity Program (ACP) is at the top of their things-that-keep-me-up-at-night list. Despite the stereotypical caricature of CEOs, these leaders were sincerely concerned and grappling with how to tell customers. This got me thinking about the true cost and fall out from the termination of the ACP. Many families will have to make the difficult decision to keep or end service. As for businesses, notifying customers, implementing changes in the billing process, and terminating services incur expenses in terms of money, staffing, and time. Then there is the cost to the government. I would imagine the Federal Communications Commission could calculate the amount of resources and staff time it will take to halt the program. These costs, typically borne by the taxpayer or rate payer, are often overlooked. With these costs in mind, the logic of reauthorizing and funding the ACP is apparent from both a common sense and economic standpoint. The call to action is clear: securing the ACP's continuity and stability now is a prudent and forward-thinking choice.