Impact of the Discontinuation of the Affordable Connectivity Program

In a meeting with officials at the Federal Communications Commission, Recon Analytics shared results of a survey of 4,000 consumer mobile and 4,000 home internet consumers.

• 89% of Affordable Connectivity Program (ACP) respondents make less than $25K per year, 72% are female, 58% are White
• Spectrum had the greatest proportion of ACP-Eligible households that signed up (31%)
• Prepaid brands had the highest proportion of eligible customers participating in ACP
• Internet and wireless service providers were the leading source of information about ACP
• Over 2/3rds of ACP participants recommended it to somebody else
• Mobile subscribers more likely to cancel their ACP-supported service than those with home broadband
• Awareness and confusion about eligibility criteria lead reasons that households did not sign up
• ACP has been a temporary source of new lines, masking structural weakness in the industry