Understanding and Driving Enrollment in the Affordable Connectivity Program

Fitting the monthly cost of a broadband subscription into a low-income household budget is difficult, to say the least, because of the costs of competing necessities like lodging, food, and healthcare. These financial pressures—and unexpected expenses—keep too many people in the U.S. from subscribing to home broadband service—or cause them to drop service at times to make ends meet. During the COVID-19 pandemic, Congress recognized these obstacles for low-income people and created a program—first called the Emergency Broadband Benefit Program—to reduce the monthly costs of connectivity. With passage of the Infrastructure Investment and Jobs Act in November 2021, Congress turned the temporary Emergency Broadband Benefit Program into a longer-term subsidy. Launched in January 2022 with $14.2 billion in funding, the Federal Communications Commission's Affordable Connectivity Program (ACP) is a critical component of the ongoing federal investment in broadband adoption. Eligible households receive $30/month (and up to $75/month on Tribal lands) to defray the cost of internet service, as well as up to $100 towards the purchase of a laptop, desktop computer, or tablet from participating providers. On January 18, the Benton Institute for Broadband & Society hosted a panel discussion on ACP enrollment. Drew Garner, the State Broadband Policy Advisor at Common Sense Media, moderated the panel. He began the discussion by noting the three steps low-income households must complete before they begin enjoying ACP benefits: first, they must confirm that their household is eligible to participate in the program; then they must complete an application to be enrolled in ACP; and, finally, they must choose an internet service provider and pick a plan to subscribe to.