NDIA Announces Digital Navigator Concept

The COVID-19 pandemic has created a sudden, massive public need for trustworthy digital inclusion services. Millions of Americans need support from digital inclusion programs: to get connected with affordable home internet, find affordable computing devices, and learn basic digital skills. “Digital Navigators” is an adaptation of traditional digital inclusion programming to this new reality, providing one-to-one dedicated support via phone service.  The realization that digital inclusion programs needed to adapt organically emerged in several places over the last month. The National Digital Inclusion Alliance organized an exploratory meeting with over 40 attendees to discuss the need to create a model. It’s evolved into this phone-based support we’re calling Digital Navigators.