Investing in the Human Infrastructure of Broadband

Earlier this year, the Benton Institute for Broadband & Society published The Human Infrastructure of Broadband: Looking Back, Looking Around, and Looking Ahead, highlighting how investment in the physical infrastructure of broadband—fiber-optic cables, etc—may not meet its full potential if we do not also invest in the human infrastructure of broadband—the necessary social and relational complement to the work of building physical infrastructure. This week, we're following up that analysis with additional research on how best to invest in the people and organizations that provide direct support to individuals to access affordable internet and devices and teach people the digital skills necessary to make use of connectivity and fully participate in modern society.