Digital Literacy

Through a series of acquisitions and mergers over three decades, prison technology companies like JPay and Global Tel Link (GTL) have dominated the prison telecommunications space, effectively becoming virtual monopolies. Anticompetitive practices have allowed corporations to gouge families with high prices and ancillary fees for prison phone calls, a practice that reportedly left one in three inmate families in debt.

The Washington State Department of Commerce committed $14.5 million in grants to continue expanding access to the internet through digital navigator services. These grants were awarded to three organizations:

Comcast and the Community College of Baltimore County (CCBC) launched a Digital Navigator program that will utilize trained students to get more Baltimore-area residents and CCBC students connected to the internet at home, while also teaching digital literacy skills and how to use devices. The program is supported by a $150,000 grant from Comcast that will be used to hire and train nearly a dozen CCBC students. The CCBC Digital Navigators will focus on addressing barriers households face to getting online, namely affordability, access to devices, and digital skills.

There are pragmatic steps within reach to ensure connectivity for all, trust for all, and opportunity for all:

One out of four urban households do not have a wireline subscription or the infrastructure to support one, making the challenge of closing the digital divide no small matter. Achieving digital equity is going to take time, and efforts will be ongoing as technology evolves and household circumstances change. “Digital skills are one issue that will never go away,” said Angela Siefer, Executive Director, National Digital Inclusion Alliance (NDIA).

In its recently released Draft Digital Opportunity Plan, the Minnesota Office of Broadband Development (OBD) envisions a future where digital equity connects all Minnesota residents to opportunities, options, and each other. The three goals highlighted in the plan—connect people to people, connect people to information, and connect people to resources—are ultimately limited, nodding to the moments where connections happen rather than the real systemic work it takes to sustain connections. To do so, OBD says, it will take people working together across the state with this shared vision.

In July, the West Virginia Department of Economic Development (WVDED) released the state's Draft Digital Equity Plan for public comment, asking stakeholders to weigh in on WVDED's strategy for bridging the digital divide. West Virginia’s Digital Equity Plan is a five-year, action-oriented roadmap for the WVDED—in collaboration with statewide partners—to ensure that every West Virginian can participate in today's increasingly digitally connected society.

As of 2017, there were approximately 18.2 million veterans in the United States, constituting approximately 7.3 percent of the adult U.S. population. An analysis of 2016 American Community Survey data found that U.S. veterans lagged in internet access when compared with non-veterans. More recently, the lack of access to the internet became more visible when the U.S. Department of Veterans Affairs (VA) tried to employ telemedicine and other technology-enabled approaches to serving veterans.

On August 21, 2023, the Minnesota Office of Broadband Development released its Draft Digital Opportunity Plan for public comment. According to the plan, Minnesota's vision for digital equity is a future where digital equity connects all Minnesota residents to opportunities, options, and each other. The Office of Broadband Development created this plan following extensive stakeholder engagement and digital equity data collection.

Researchers at the Humana Foundation and AARP’s Older Adults Technology Services (OATS) found that nearly half of older Americans live with technological barriers. And nearly 22 million American seniors do not have wireline broadband access at home. There are poignant correlations between digital disengagement and race, disability, health status, educational attainment, immigration status, rural residence, and, of course, income.