Digital Literacy

Portland Community College (PCC) has recently welcomed 14 digital navigators to facilitate greater technological accessibility for its students. A digital navigator serves as a specialized guide focused on helping individuals bridge their digital skills gaps and achieve greater confidence in the use of technology. Situated within the PCC libraries and tutoring centers, these professionals are tasked with overseeing a comprehensive digital inclusion agenda.

The Kansas Office of Broadband Development’s goal is to ensure that no Kansan is left behind in the digital world. Kansas's draft Digital Equity Strategic Plan outlines specific strategies and objectives to achieve this goal, including digital skills training, affordable service plans, and broadband-ready devices as top priorities.

Statewide telehealth use jumped dramatically among low-income Californians covered by Medi-Cal in March 2020, when telehealth visits began to be reimbursed at the same rates as in-person visits. We find comparable trends in California’s community health centers (CHCs)—primary care clinics that serve all comers—for Medi-Cal and undocumented patients. However, telehealth can still pose challenges for those who are uncomfortable with technology or lack English proficiency.

The Nevada Governor's Office of Science, Innovation and Technology (OSIT) is accepting public comment this month on its draft Digital Equity Plan, the state's first statewide-level attempt to eradicate the digital divide. For broadband internet subscriptions, Nevada is slightly above the national rate.

As government services, social and civic connections, financial services, educational resources, and workforce opportunities increasingly move online, suburban Cook County communities face a range of challenges. Those challenges include finding quality, affordable broadband internet service; obtaining usable, supported devices; and building the skills and confidence needed to navigate the internet safely and meaningfully. This action plan is organized around four digital equity cornerstones:

Puerto Rico’s mountainous geography and experience with natural disasters play a role in the digital divide that leaves too many without the ability to access broadband internet. Widespread damage to the island’s existing telecommunications infrastructure as a result of recent natural disasters—such as Hurricanes Irma and Maria, Hurricane Fiona, the 2020 earthquakes, as well as the COVID-19 pandemic—highlighted the importance of reliable and affordable broadband access, particularly for remote work, online learning, telehealth services, and connecting with the government.

Using a multi-modal approach, Discovery Education—along with Comcast—sought to deepen understanding of remaining barriers to home internet adoption among students and their families by exploring the role schools (educators and administrators) are playing, with a particular focus on family involvement in bridging students’ abilities to connect to high-speed internet to support learning. The study found that:

The National Telecommunications and Information Administration's (NTIA) $2.75 billion Digital Equity Act Programs are critical for communities in need of access to affordable, reliable, high-speed Internet. Recently, NTIA requested input from our stakeholders through a Request for Comment (RFC).

The goal of the Commonwealth of Kentucky’s Digital Equity Plan is to establish a roadmap that ensures everyone, regardless of their background or community, has access to the necessary technological resources to fully engage in our society, democracy, and economy. The Kentucky Education and Labor Cabinet’s (ELC) Department of Workforce Development (DWD) has made the state's draft plan available to the public for feedback until October 15, 2023.

The Kentucky Office of Systems Equity in partnership with the Office of Broadband seeks public input on the draft of Kentucky’s first Digital Equity Plan. Obtaining input from Kentuckians on high-speed internet expansion and digital access throughout the commonwealth is part of the federal funding process.