How One Local Digital Navigator Is Building Partnerships To Ensure That Grays Harbor County Is A Connected Community

When Shannon O’Brien first set up office hours at the Westport Library, she wasn’t sure what to expect. Within hours, seniors were trickling in, some holding laptops they hadn’t turned on in years, others with questions as simple as “How do I set up an email account?” After Shannon’s help, the relief on their faces was immediate. For her, these moments aren’t just about answering questions—they’re about helping neighbors gain confidence in a digital world that can often feel overwhelming and difficult to navigate. Shannon's work as a Digital Navigator goes beyond teaching digital skills—it’s about earning trust, understanding individual needs, and providing support in a way that truly meets people where they are. From the libraries of Westport to community fairs in Aberdeen, Shannon has established herself as a friendly, reliable resource for those in need of digital assistance.