Lifeline/Low-Income Consumers

This crisis is exposing a hard truth about the state of the digital divide in urban America, rural America, and everything in between. Not everyone in this country is connected to modern communications. Not everyone in this country has access to broadband. And not everyone in this country has access to basic phone service. But here’s another truth: Everyone needs communications to have a fair shot at 21st century success. It was true before this crisis. But it’s even clearer now.

I have called for the FCC to enact a “connectivity stimulus” to see Americans through the coronavirus crisis and power our economy. While a lot of data are still coming in, early results have delivered a clear message: COVID-19 is disproportionately hitting densely populated urban areas and having a devastating impact on African Americans and other communities of color. On a personal note, I read a report this week that Black residents of Kansas City make up 50% of those testing positive for the coronavirus, while they are only 30% of the population.

The pandemic has highlighted the pressing need for high quality fixed and mobile voice and broadband services that are affordable, reliable, and robust. In the near term, there are immediate measures that the Federal Communications Commission can take to provide relief to Americans at this critical time:

When public health requires social distancing and quarantine, closing the digital divide becomes central to our collective safety and economic security. In particular, we should leverage the Federal Communications Commission’s $8 billion in universal service funding, and focus our efforts on students and vulnerable, struggling Americans. Each week, as millions more Americans apply for unemployment and food assistance programs - - the FCC needs to enhance its Lifeline program, the only federal program with the sole mission of bringing affordable communications to low-income Americans and a c

In a letter to Congressional leadership, over 80 groups urged Congress to provide a low-income broadband benefit as part of the forthcoming Phase 4 COVID-19 package. The groups are seeking $2 to 3 billion per month for the duration of the COVID-19 emergency to support access to broadband that is adequate to meet the needs of multiple people sheltering-in-place while working and learning via video technology simultaneously. To ensure essential communications service, the proposal includes:

The entire Democratic Michigan delegation urged Congressional Leadership to prioritize and provide funding for essential broadband programs to ensure all Americans, especially those most in need, have access to high-speed internet in light of the COVID-19 pandemic. As Congress considers priorities in the next COVID-19 relief package, the Members of Congress urged the inclusion of robust funding for the following provisions/programs to ensure Americans across the country have access to high-speed internet:

830 utility-justice, environmental, faith, digital-rights and civil-rights groups sent a letter to Congress calling for the next congressional COVID-19 relief package to include a moratorium on broadband, electricity and water shutoff. The letter also calls for stimulus funds to address the systemic issues that lead to shutoffs. These issues include racial and economic inequities that can be addressed with improved affordable broadband programs including Lifeline; distributed solar energy; and percentage-of-income water-affordability initiatives.

Many national Internet service providers (ISPs) have introduced free and discounted plans to keep people connected during the crisis (though there are still holdouts). The charity of these companies is commendable, but their plans still leave many people disconnected, forcing them to choose between staying safe at home and accessing essential services. Eligibility oversights leave out households in need, and overwhelmed call centers make signing up for programs difficult.

The internet is still functioning in Europe, aside from some of the same kinds of slowdowns, interruptions

On March 19, 2020, Reps Darren Soto (D-FL), Jared Huffman (D-CA), and Donald Payne, Jr. (D-NJ) wrote Federal Communications Commission Chairman Ajit Pai to urge his full consideration of policies that would protect Americans' access to communications services by ensuring that no one gets their cell phone, landline, or internet access disconnected during the COVID-19 national emergency.