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Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ISPs face so much competition that market forces require providers to treat their customers well or lose them to competitors. Cable lobby group NCTA-The Internet & Television Association told the Federal Communications Commission in a filing that "providing high-quality products and services and a positive customer experience is a competitive necessity in today's robust communications marketplace. To attract and retain customers, NCTA's cable operator members continuously strive to ensure that the customer support they provide is effective and user-friendly. Given these strong marketplace imperatives, new regulations that would micromanage providers’ customer service operations are unnecessary." Lobby groups filed comments in response to an FCC review of customer service that was announced last month, before the presidential election. While the FCC's current Democratic leadership is interested in regulating customer service practices, the Republicans who will soon take over opposed the inquiry.

An $11 million investment in regional infrastructure is planned to bring high-speed, low-latency connectivity to more than 6,600 locations in western Maine. These are sites that either don’t currently have access to the internet or have access to slower broadband or copper-based connections. The funding for the project, which entails building more than 450 miles of fiber, was announced by FirstLight, a provider of digital infrastructure services. The Maine Connectivity Authority made the agreement with FirstLight to receive the funding. The grant is part of a statewide initiative in Maine called the Partnerships for Enabling Middle Mile (PEMM).

 TAC will consider and advise the Commission on topics such as continued efforts at looking beyond 5G advanced as 6G begins to develop so as to facilitate U.S. leadership; studying advanced spectrum sharing techniques, including the implementation of artificial intelligence and machine learning to improve the utilization and administration of spectrum; and other emerging technologies.